Every device ships with a minimum 6-month seller warranty (up to 12 months on select listings), covering functional defects not caused by accidental damage or misuse. Warranty claims can be raised via the Contact page or by phone.

Most devices are eligible for a 7-day replacement window if the condition doesn't match the listing or a functional issue is found on arrival. Accessories follow a 7-day return policy for unopened, unused items.

Exchange your device within 90 days of purchase and receive 25% of the new device's price as exchange value toward your next purchase. The final exchange value may be reduced after a physical inspection if any damage is found on the returned device.

Every purchase includes 3 months of free service — labour and service charges are completely free during this period. Replacement parts or components, if required, are chargeable at standard rates.

Contact our support team with your order reference number, a description of the issue, and photos/video if applicable. We'll guide you through the next steps.

Email: support@cameramobilezone.com · Phone: +977 9825028693